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  • The Perez building, Perez Drive, Off The Rock Drive, Lekki Phase 1.

Financial Service Industry-II

contactcenter

Financial Service Industry-II

Business Challenge: The client wanted a contact center application to increase efficiency of its contact center agents.

Our Solution: We provided the client with a contact centre solution that helped increase agent productivity and speed in resolution.

Business Outcome: Because of the efficiency of the system, contact center grew from having just 15 agents to over 1600 agents within 8 years. With at least 190 actively logged in at the same time. This robust system we deployed has helped the clients to transform their outbound interactions become fully equipped to assist the contact centre operations from being a cost generating centre to a profit centre.

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Client Financial Service Industry
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