Financial Service Industry-IV

fin

Financial Service Industry-IV

Business Challenge: No centralised desk for managing customer contacts and engagement.

Our Solution: Set up a fully fledged contact center which connects to their CRM and gives customers a choice of which to engage the bank from.

Business Outcome:Customer satisfaction went up by 55% and issue resolution went up 90%. Agent’s workload, business revenue, business productivity increased by 90%

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Client Financial Service Industry
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