Business Challenge: Client was looking at increasing the scope of its outbound service for churn and retention purposes.
Our Solution: We provided the client with Business Process Outsourcing services to drive retention and eliminate churn.
Business Outcome: Reduced cost per interaction for the customer by more than 20% and agent seats increased from 50 seats on the first year to 270 seats on the sixth year. Business Productivity and Business Revenue increased by 90%. One of the largest media company in Africa.