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  • The Perez building, Perez Drive, Off The Rock Drive, Lekki Phase 1.

Telecommunications-II

telcoms-2

Telecommunications-II

Business Challenge: Clients in this sector wanted a significant reduction in cost of running contact center.
Our Solution: We worked with the customer and identified the right process and number of of outsourced seats to start with and were able to start engaging from our center within 3 weeks.

Business Outcome: Achieved reduction in overhead cost by about 55% and reduced cost for human resources by 100%. Because of the initial success (we increased revenue by 90%) customer increased their outsource seats with Outcess from 13 to 225 over a 5 year period.

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