Workforce Management

bp

Workforce Management

Business Challenge:Client had issues tracking employee performance and attendance. Also, they had problem with scheduling shifts.

Our Solution: We were able to identify the exact needs of the client. We deployed a workforce management application that was able to help the client in planning.

Business Outcome:client was able to forecast, schedule and track employees performance. In a period of 5 years, number of agents which was initially 950 increased to 1700.

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